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Pi Eye Games Support : Technical Support FAQ |
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Technical FAQ
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Q |
How do I find my PC's
specifications? |
| A |
Use the 'Control Panel' option in your 'Start'
menu to bring up a list of setup utilities. We will use three of these to
find your PC's specifications.
- From the 'Control Panel', double click on 'System'. On the dialog box
that pops up, click the 'General' tab. Your PC's CPU and available RAM are
displayed in the 'Computer' section. Close this dialog.
- From the 'Control Panel', double click on 'Display'. On the dialog
that pops up, click the 'Settings' tab, then the 'Advanced' button. On the
dialog box that pops up, click the Adapter tab. Your graphics card and
it's available RAM will appear in the 'Adapter Information' section. Close
these dialogs.
- From the 'Control Panel', double click the 'DirectX' option. In the
dialog box that pops up, click the 'DirectX' tab. Your version of DirectX
is displayed in the 'Version Information' section. Close this dialog.
If the 'DirectX' option does not appear in the 'Control Panel' it is
possible you do not have DirectX installed. See the following question for
more information. |
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Q |
What is
DirectX and where can I get it? |
| A |
DirectX is the part of Windows
which allow our games to 'talk' to your graphics and sound hardware.
Microsoft release a new version of DirectX around once per year. Our games
are compatible with version 8 or above.
Upgrading and installing DirectX is easy and free. The latest version of
DirectX is available directly from Microsoft at :
Microsoft DirectX
You'll need at least a GeForce2 (or equivalent)
graphics card to play our games. Most computers released over the last few
years should be compatible. If you have a suitable graphics card, you'll almost
certainly
have a suitable sound card. |
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Q |
I get a 'Internal
Error' message. How do I make it go away? |
| A |
The game has encountered a
problem. A maximum of 5 of these message boxes will appears (assuming the
game has not crashed). Please use our Support email
address to tell us exactly what appears in the message box (including the
error ID) and we will do our best to resolve the problem. |
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